Repair

In case of a defect, the device in question is supposed to be up and running again as quickly as possible. Thanks to our high degree of area coverage and on-site presence, we support our customers and their end customers in keeping downtime as low as possible.

Already when taking a call, we’re striving for qualifying the defect so that the dispatch technician can repair the device on-site by using the right spare parts. Thanks to our expertise in terms of industry and devices, we can exchange individual modules or the entire device quickly, safely and reliably as needed.

Our services around Repair:

• Ticket management
• Error analysis and regaining operational readiness
• Scheduling and dispatch of technicians
• Spare parts management
• On-site exchange of parts, components or devices
• Taking back and reworking the defective device