Managed End User Support

UNI-DATA – is the reliable partner for our customers. That’s why we use thoroughly trained experts for our hotlines and our technical on-site support.

We take incoming calls, classify them, record them and dispatch the required technician in order to get the defect system up and running within the agreed reaction and maintenance time frames. It is our goal to have the end customer operational again as soon as possible.

Our services around Managed End User Support:

• Taking, classifying and recording calls
• Efficient technician coordination and dispatch
• Repair
• Service
• Exchange of parts / devices / components
• Transparent and fast handling